We believe everyone should be treated with dignity and respect.

Anyone can file a complaint with BHSB about a behavioral health provider or BHSB to report a problem or concern, such as facility conditions, quality of care, unsafe conditions, or licensing questions. BHSB will work with the person(s) who filed the complaint and the provider to address concerns and resolve any issues.

To file a complaint about a provider or BHSB, please click on Complaint Form.

For more information about the complaint process contact Diana Long, Incident Management & Investigations Manager at Diana.Long@bhsbaltimore.org.

It is the policy of BHSB to protect and secure health information that is held or transmitted by BHSB. It is also the policy of BHSB to adhere to the rules and regulations in the Health Insurance Portability and Accountability Act (HIPAA) and the “Confidentiality of Substance Use Disorder Patient Records” (42 CFR Part 2).

Lynn Mumma, Vice President, Operations and Chief Operating Officer, serves as the HIPAA Compliance Officer for BHSB. For more information or to report a concern or possible breach of this policy, please send an email to HIPAAcompliance@bhsbaltimore.org.